Intelligent automation (IA) is a key driver of your organization’s digital transformation. It empowers staff to focus on high-value work by removing slow, manual and repetitive tasks. This increases efficiency, reduces the risk of error and improves customer relationships.
But implementing IA in a way that truly benefits your employees and your bottom line requires an investment in technology that features a range of capabilities – from best-of-breed content services to advanced process automation including RPA.
So what is holding organizations back from RPA success?
“Despite two decades of BPM implementations, full process automation is more the exception than the rule. About two-thirds of organizations say that specific core back-end processes are less than 50 percent automated,” found AIIM.
Why? Because much of the information that comes into your organization is unstructured. “RPA technologies alone do a terrific job with very modest effort at automating human tasks based on structured and information and data,” but “when it comes to tasks that rely on semi-structured documents (like invoices) or unstructured documents (like a contract) or informal communications (like emails or texts … RPA engines will struggle in processes that have lots of documents and unstructured information.”
Unless, that is, organizations are using RPA as part of a larger intelligent automation framework that turns unstructured information into structured, usable data.
Discover Hyland RPA
Hyland RPA takes the best of process automation and integrates it into a leading content services platform. This removes the biggest roadblock to end-to-end intelligent automation – unstructured information. By capturing and organizing data as it comes into your organization, your IA efforts reach a whole new level of efficiency and effectiveness.
Here at Hyland, we know how crucial robotic process automation will be in your intelligent automation efforts. Hyland RPA is a comprehensive RPA suite with everything your organization needs to reach the full potential of IA technology – from process analysis to bot management.
Finding success with RPA: Start with the right technology and the right point of entry
Despite heavy interest in IA tools like RPA, many organizations still struggle to determine where to target their automation efforts. But don’t let indecision hold you back! Some processes are easier – and more successful – targets for automation, which makes them the best entry points for RPA at your organization.
Once you determine the best entry point for automation at your organization, the next step is choosing the right solution. But in an increasingly diverse RPA market, it can be difficult to know what to look for in a vendor.
In this Forrester whitepaper, Craig LeClair, vice president and principal analyst at Forrester Research, identifies seven features and innovations that are defining the future of RPA.
“RPA will reach parity with valuations when it moves beyond task automation and employee productivity and focuses on end-to-end automation that drives the future of work and digital transformation,” says LeClair in his report.
Download the Forrester whitepaper
Deploying RPA as part of a robust intelligent automation strategy means:
- Increased efficiency and accuracy. Automate repetitive and rules-based tasks, resulting in accelerated business cycles and reduced errors
- Improved employee satisfaction and experience. As bots take on repetitive and unexciting tasks, employees can focus on more engaging and higher-value business activities
- Improved information security and compliance. The ability to access and process sensitive data without human involvement reduces the risk of exposure and enables defensible audit trails and chain of custody